For a Better User Experience in Call Centers, Press 1

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Our research has been published in books and professional journals, and is presented regularly at conferences. Many of our articles and publications can be read online, downloaded in PDF format, or requested by e-mail.

Names in italics indicate User Centric employees at the time of publication.

User Centric (2012). User Centric Directors to Present at UX Masterclass, South Africa.
User Centric (2012). User Centric Hosts Webinar to Discuss the Importance of Interaction Design.
User Centric (2012). User Centric Managing Director Robert Schumacher Presents on Usability at HIMSS Conference Workshop.
User Centric (2012). Usability and Electronic Health Records.
User Centric (2011). Mobile Device and Mobile Application Usability Testing.
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Having tested over 5,000 mobile device participants and partnered with over 25 mobile clients, User Centric is a global leader in mobile usability testing. Throughout these projects, clients often have common questions. To honor the recent achievement of completing the 250th project in the mobile space, User Centric has compiled the top five questions companies have when conducting usability testing of a mobile device or application and answered them from this experienced point of view.
User Centric (2011). Robert Schumacher Highlights Usability Testing, User-Centered Design at ASCO HIT/EHR Symposium.
User Centric (2011). Gavin Lew Guest Presenter at Cleverbridge Networking Event.
User Centric (2011). Best Practices for Designing Mobile Touch Screen Applications.
User Centric (2011). Robert Schumacher to Discuss User-Centered Design for Healthcare Technology at the 2011 CHI Conference.
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User Centric Managing Director Robert Schumacher, Ph.D. is an invited panelist at the CHI Conference on Human Factors in Computing Systems (CHI2011), in Vancouver, BC, Canada. Schumacher will be among other leaders in user experience and healthcare. The panel, titled “Designing for Whole Systems and Services in Healthcare,” will discuss research issues across healthcare practitioner communities, specifically user-centered design for healthcare innovations.
User Centric (2011). User Centric Contributes to Forrester Call Center Research.
User Centric (2010). Masterclass Unveils Global Trends in User Research and Design.
Schumacher, R. (2009). Ameritech Graphical User Interface Standards and Design Guidelines. Ameritech Standards for Information Systems, Published by Ameritech Services, Inc.
User Centric (2009). User Centric Discusses Web Trends and Design at the Internet User Experience Conference.
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User Centric consultants Korey Johnson and Martin Ho are set to present on April 2 in Ann Arbor, Michigan at the Internet User Experience Conference 2009 (IUE).
Schumacher, R. (2009). User Experience in the Contact Center. A White Paper Provided by User Centric, Inc.
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Designing user interfaces for contact center systems presents both unique challenges and opportunities for user experience professionals. Based on years of experience working with the contact center domain, the author shares insights and presents proven tactics for creating optimized systems.
Bojko, A., Kramer, A. F., & Peterson, M. S. (2004). Age Equivalence in Switch Costs for Prosaccade and Antisaccade Tasks. Psychology and Aging, 19, 226-234
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For more information on this publication, please contact User Centric, info (at) usercentric.com.
Schumacher, R. (2002). Voice Menus: The Neglected Customer Touchpoint. SBusiness: The Voice of the Services Industry, pp. 46-49+
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For more information on this publication, please contact User Centric, info (at) usercentric.com.

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