User Centric presents, “We Believe Experiences Matter,” a free webinar series highlighting techniques used to evaluate, measure and change the end-to-end customer experience. View entire webinar schedule.
Designing the agent desktop for effectiveness, efficiency, and satisfaction.
Join us for a fast-paced and illustrated tour of user interface solutions for common user experience challenges in call center agent desktop software.
It’s a lot easier to provide a top-notch customer experience when your service agents have top-notch software. While every business and call center is unique, there are surprising similarities in the pain points, feature requests, and “blue sky” wish lists that we encounter when we work with businesses to improve the software used in their call centers.
We’ll cover typical problems, telltale symptoms, and mockups of solution ideas for each, including benefits, drawbacks, and important considerations for the proposed solutions.
As we present these ideas, we’ll also describe techniques that can help you to: