Online Surveys

We provide full support for online surveys.

User Centric provides a full service survey solution to assess user perception of your product, website, or application. Services include:

Participant Recruiting

Using external recruiting firms to solicit respondents, User Centric manages the screening and solicitation process.  Participant lists can be created from your existing customer database. Alternatively, prospective or competitor's customers can be recruited to participate in the survey. User Centric can create templates for emails that sent to solicit participation, acknowledge participation, and request trouble reports.

Survey Instrument Development

User Centric will meet with you to discuss the purpose and desired length of the survey. We will then create questions that assess the desired features or perceptions of your product, fine-tuning the questions to ensure consistency and maximize clarity. We will provide online hosting for your survey and test the survey and its output prior to its launch.

Results Analysis

User Centric staff with strong statistical backgrounds perform survey analysis, including data summarization, data interpretation, and recommendations.

Results can help you to:

• Quickly gain a broader understanding of user opinions
• Discover strengths and weaknesses of a product or process
• Identify areas to further investigate through user research or testing