Variety of proven methods and tools available
This illustration provides an overview of our process and potential tools we use to approach our projects. We are flexible, responsive, and excel at meeting tight deadlines and budget requirements.
Experienced. Flexible. Scalable.
The goal of every engagement is a successful outcome that answers your usability or design questions. While the goal remains constant, the path you take to get there may be fluid as it is influenced by budget, time, or resources. This is where User Centric excels. User Centric's experienced consultants have literally "seen it all" and that enables the team to make better, informed decisions and gives us the ability to meet the challenges that other firms cannot.
Our flexibility and scalability are unmatched. We have set up labs in hotel rooms, airplane mock-ups, conference centers, and restaurants, to name a few unique environments. Whether it is a single usability test or six simultaneous sessions, our facilities can accommodate any number of participants that should be tested. We can also meet the needs of a global test like no other consulting firm as our labs are portable and, with our global partners in the UXa (User Experience Alliance), our team spans 16 countries.
What are your user experience or design questions?
There are numerous methods and tools for aiding products through the product lifecycle. At User Centric, we first engage our clients not by telling them about the services we provide; rather, we listen and learn about the kinds of questions our clients have about their product as it relates to user experience. From there, we work with clients to develop a plan of action, utilizing the methods and tools best suited to answer these questions.
Our services include:
- Usability testing - Identifiy usability issues with interfaces through analysis of user behavior. Users are observed performing tasks on your applications in a controlled setting.
- Usability evaluations - Gain insights into the strengths and potential improvements for your applications with an expert evaluation.
- Eye tracking - Capture users’ gaze activity and gain insight into their thought processes as they interact with your product or application.
- User research - Break down the barriers of a one-on-one testing environment by going on-site and shadowing users as they perform tasks or research with their peers in focus groups.
- User-centered design - Increase the success of your product, service, or application through expert user-centered design. We have extensive experience designing for desktop, web, and mobile applications. User needs and workflow analysis, wireframing, icon design, prototyping, and interaction design are our key design strengths.
- Remote testing - Assess users‘ responses and feedback from their own computers.
- Global testing - Rely on one point of contact as user testing is conducted seamlessly around the world with the strategically placed global partners of our international alliance.
- Special applications of our services - Review how user experience consulting can be applied in a variety of ways including some of these targeted services.
Questions?
Interested in additional information about Usability Testing from User Centric? Contact us to schedule a conversation to discuss your usability or design issues.
