Going Beyond Functional Requirements: Designing for the User Experience

Presentation with paper for Internet User Experience Conference 2009 Ann Arbor, MI
March 30, 2009

Korey Johnson, User Experience Specialist
Kirsten Peters, User Experience Specialist

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Abstract

When designing an interface, there is often a tendency tofixate on what the interface can or cannot do, or more accurately, what theinterface allows the user to do. Clearly defined functional requirements are anecessary component of any useful interface, but how the user interacts with these functions is just as important. Thisholds true regardless of the type of users that will interact with theinterface, or the tasks for which the interface will be used to carry out. Whilethis concept has gained traction over the last decade, the user experience is stilloften overshadowed by the mere fact that key functionality has beenincorporated into an interface. This paper describes two case studies in whichdesigners’ best laid plans to put a multitude of functionality at users’fingertips sometimes falls short of a satisfying user experience. 

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Internet User Experience offers inspired and directional keynote presentations, multi-track interest sessions, and in-depth training on core topics for establishing and dramatically improving your web presence. Come to experience, learn, and grow. This annual conference brings you top industry speakers, practitioners, and authors to provide you with the most complete package of Internet user experience design training, case studies, and real-world examples ever assembled.  We cover most aspects of web site design and strategy, including user experience design, graphics, branding, marketing message, social networking, accessibility, effective web writing, and enhancements that drive customers to your site.