20+ Applications in 8 Weeks: Lessons from Large-Scale "Checkpoint" Usability Testing

Proceedings of the 50th Annual Meeting of the Human Factors and Ergonomics Society (HFES)
San Francisco, CA
October 16, 2006

Wendy Yee, Ph.D., Director
Jessica Buttimer, Senior User Experience Specialist
Neha Pathak, Senior User Experience Specialist

Abstract

In 2005, User Centric was asked by a large technology organization to test over 20 different prototype software applications in face-to-face usability testing during an 8-week period. We share our experiences and strategies for addressing the logistical challenges so that other usability practitioners can learn about approaches that worked. We provide specific recommendations for staging large-scale checkpoint usability tests and identify which approaches worked especially well in a second round of testing.

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