User Centric is very excited to launch the first edition of our newsletter! We hope it will give you valuable insight into the field of usability. Sent out quarterly, it will also give you a taste of who we are and hopefully entertain a little as well.
User Centric, Inc. finished a third and final study examining the user experience of Apple's iPhone. Previously, User Centric found that overall design and usability of the iPhone was good, but the iPhone's touch keyboard was a weak point for many users. Highlights from the final study:
iPhone owners entered text rapidly, but made many errors which were not alleviated over time
Numeric owners performed best on hard-key QWERTY
iPhone corrective feature was both helpful and frustrating
by Gavin Lew
The finding that an actual keyboard performs better than a virtual keyboard should not be surprising. Hardkeys have the affordances of tactile feedback when navigating your fingers/thumb and pressing. The results of the study analyzed thousands of text entries across scores of users. It is real. But, those iPhone users who have difficulty believing the results based on their own anecdotal texting are missing some key takeaways:
When designing small-screen devices that allow fingertip input, consider enabling a secondary means of input (such as stylus input). This will help reduce frustration among users with larger fingertips or longer fingernails.