One of the usability industry’s premier conferences, Usability Professionals’ Association (UPA) International Conference, will be highlighting four User Centric presentations this year. The topics covered by the consultants include design, healthcare usability, and focus groups.
Robert Schumacher, PhD, Managing Director & Wendy Yee, PhD, Director
Many “business critical” software applications can be found in hospitals, call centers, moving vehicles, handheld formats, and any other work environments where users must rapidly and successfully use them for specialized activities. These applications are often designed for expert (or at least well-trained) users and tend to reside on the opposite end of the spectrum from consumer-facing applications.
Instead of being “walk up and use at your own pace,” expert user applications usually reflect “train extensively and use quickly.” Therefore facilitating “optimal” user performance is a key objective of user interface designers who work on expert applications. The design of expert user interfaces also relies on an examination of performance metrics.
In this tutorial we will be exploring practical approaches for gathering and applying performance metrics that can be used to guide and influence the redesign of expert user applications.
Participants in this tutorial will:
Aga Bojko, MS, Associate Director
Information graphics (infographics) are visual representations of data or knowledge. This session will present effective ways to communicate usability findings through infographics. We will discuss when and how to use heatmaps, click maps, flow charts, bar graphs, line graphs etc. to make your usability report both easy to understand and compelling.
Korey Johnson, MS, User Experience Specialist & Melinda McElheny, MS, User Experience Specialist
Healthcare is a field with a growing need for usability practitioners, from evaluating medication labels to testing injection devices. In this session, attendees will examine three real-world healthcare usability problems. The focus will be on the methodologies chosen, challenges faced, and lessons learned including how the approaches can be used for applications beyond healthcare.
Korey Johnson, MS, User Experience Specialist
Traditional focus groups are often used to gather qualitative user experience feedback, but sometimes the data gathered in these groups is insufficient. Certain constraints may also preclude the use of traditional focus groups. Using case studies as examples, this session will describe three alternative focus group methodologies that can be used to gather qualitative user feedback in such situations.
This year's UPA conference is being held from June 8-12 in Portland, Oregon.