Neha Pathak, User Experience Specialist at User Centric, gave a presentation titled "Applications and benefits of multiple user research methods" on the Industry Day at the HCI conference in Edinburgh. Neha presented a case study which highlighted the benefits of using multiple user research methods to explore usability and adoption issues of a call center application for a large American telecommunications company.
HCI 2005 is the 19th British Human-Computer Interaction Group Annual Conference. This year's conference, "The Bigger Picture", was held in Edinburgh, UK from September 5th until 9th. For more information, please visit the conference Web site .