Facilities & Usability Labs

Our studios connect you with your users to gain immediate feedback on your product, site, or service. We have access to over 400 testing facilities worldwide as well as state-of-the-art facilities in both of our Chicago area locations and two fully-equipped test labs in Beijing. These combined locally-operated facilities give us the capability to run 10 simultaneous test sessions. Our facilities are:

Purpose-built

User Centric's facilities were built and designed for user testing. Participants interact with products and websites in our comfortable test rooms and clients can watch sessions from large observation rooms with one-way mirrors and LCD monitors. Our downtown Chicago facility is the largest dedicated usability testing studio among North American consulting firms.

Advanced

Our three state-of-the-art permanent usability facilities offer the latest in high-quality eye tracking and testing equipment that requires minimal set-up time, is non-intrusive for participants, and features digital recording capability.

We offer:

  • Digital projection to observation room
  • Full digital recording of all test sessions (Picture-in-picture of test stimulus and the participant/scene)
  • Specialized cameras for testing of handheld devices, paper documents, and physical products
  • Real-time translation of test sessions and streaming of translated audio to the observation room

Flexible

User Centric's facilities have flexibility unmatched by our competitors. Our test rooms and test technology can be configured for:

Our rooms are designed to allow comfortable interaction with any type of device or service, including websites, cell phones, paper documents, and product prototypes.

Questions?

Interested in learning more about our Chicago, Oakbrook Terrace, or Beijing testing facilities?  Contact us to discuss your usability testing or focus group needs.