Communications/Mobile

Mobile Experience
Core Focus
Variety of Mobile Testing
Total Mobility
Observation Capabilities

40% of our work in user experience research is in the telecommunications industry.

 

Our passion for the telecom industry runs deep as our management team started their careers in telecom user experience research.

 

Our flexible labs enable us to conduct a wide variety of testing including out-of-the-box studies.

 

Participants can interact with the mobile device without camera obstruction; resulting in more relaxed, comfortable interviews.

 

Participant face shot, device screen, and interaction with the device is projected to our on-site observation rooms or broadcast to remote observers anywhere in the world.

 

 

User Centric Mobile

Mobile devices represent a core area of focus and our team is very knowledgeable about conducting research in this space. While a majority of the engagements occurred in the US, many projects involved international fieldwork across more than 15 countries.

Quick Facts

  • 5+ Mobile third-party application providers
  • 7 Mobile device manufacturers
  • 25+ Mobile clients
  • 250+ Mobile device projects
  • 5000+ Mobile device participants tested

Mobile interfaces often require tailored approaches such as:

  • Expert evaluations related to mobile use cases (including frequency of use, one-handed use, leveraging of quick keys, etc)
  • Contextual user interviews and ethnography involving:
    • Business and consumer context for use
    • Domain-specific use related to the mobile application (in the case of enterprise- or business-specific applications)
    • Support of key user goals
  • Usability testing
  • Formative studies (generally qualitative)
  • Validation studies (including large-scale comparative studies with multiple devices)
  • User interface design and testing for mobile applications
  • Native mobile applications
  • Web-based mobile applications

Mobile Labs

As a global leader in the field of mobile usability testing, we are constantly updating our in-house labs to ensure we have the best possible lab setup to research the latest mobile technology and applications. With so much experience in this area, our unparalleled capabilities and flexibility often surpass client expectations.  Visit our UX iLab page to learn about our latest lab technology for testing mobile devices.

User Centric Services tagged with Communications/Mobile

User Centric Case Studies tagged with Communications/Mobile

User Centric Blog Posts tagged with Communications/Mobile

User Centric News & Publications tagged with Communications/Mobile

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