While on a 14+ hour flight, you have time to reflect on many things, and then some (and then some still). As usability professionals, we often think about how things can be better to enhance the effectiveness, efficiency, and user experience of products, but after eight hours of using the 7” touch screen monitor in United’s new 777 Economy section, I thought I’d change gears and talk about the great experience I’ve had with this unit. More
