UX Nuggets Thoughts and advice on usability and user experience
March 31, 2009 |
If you are evaluating or redesigning an EHR/EMR application, you will find it extremely it helpful to look at it from the perspective of the target HCPs. Regardless of whether the target audience of an EHR application are primary care physicians or specialists, HCPs tend to have little patience for data entry or navigating through three levels of menus.
Most HCPs will bluntly tell you that they did not go through medical training to become data entry clerks. They also are highly sensitive to time requirements because their days can be brutally compressed. For example, some specialists need to see 20-25 patients a day simply to break even when running a practice. And hospital-based clinicians often have very long days during surgery days or rounds.
So when HCPs use EHRs, there are often multiple, simultaneously things going through their minds:
When evaluating/designing for HCPs, try to keep the following basic UI requirements in mind:
The EHR application should support basic user interface requirements such as:
This basic UI list does not take into account functional “nice-to-haves” such as clinical decision support tools which are often integrated with EHR screens. Still, it’s good place to start.
In general, the best way of understanding HCP use of EHR applications is to watch them use EHRs in their workplace and observe their interactions, followed by brief interviews. Even a handful of observations can improve your understanding of physician behavior… So start walking!
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