Mobile Device Usability Testing

Approximately 40% of User Centric’s work in user experience research is in the telecommunications industry.

Our passion for the telecom industry runs deep at User Centric as the management team started their careers in telecom user experience research.  Mobile devices represent a core area of focus and our staff is very knowledgeable on how to conduct research in this space.  Our client list includes five of the top seven device manufacturers who have engaged us in over 60 user experience research projects in the last three years.   While a majority of the engagements occurred in the US, many projects involved international fieldwork across more than 15 countries.

By the numbers:

• 2 - Major wireless operators
• 5 - Wireless device manufacturers
• 4 - Wireless third party application providers
• 150+ - Mobile device projects
• 3000+ - Mobile device participant hours in the last three years

Mobile interfaces often require tailored approaches such as:

• Expert evaluations related to mobile use cases (including frequency of use, one-handed use, leveraging of quick keys, etc)
• Contextual user interviews and ethnography involving:
• Business and consumer context for use
• Domain-specific use related to the mobile application (in the case of enterprise- or business-specific applications)
• Support of key user goals
• Usability testing
• Formative studies (generally qualitative)
• Validation studies (including large-scale comparative studies with multiple devices)
• User interface design and testing for mobile applications
• Native mobile applications
• Web-based mobile applications

Questions?

Interested in additional information about mobile device research from User Centric? Contact us to schedule a conversation to discuss your usability or design issues.