Top Gen Y Employer
User Centric is a consulting firm that focuses on improving user experience.
Our consultants have advanced degrees in behavioral sciences, human factors, and human-computer interaction. We are a dynamic organization with a team approach to projects and all senior staff members (including directors) are heavily involved in the details of projects. Project lead and team member continuity ensures effective knowledge transfer across related projects for the same client. User Centric's resources include the largest dedicated usability testing studio and most portable labs of any North American consulting firm.
Local and global reach
User Centric's headquarters are in Chicago, IL with offices in Beijing. Members of User Centric's team have fluency in French, German, Polish, Spanish (business fluency) and Mandarin. We apply our expertise to global projects involving handhelds, Web sites, software, medical devices, print, packaging, and telephony services. Our consulting services include usability testing, eye tracking, expert evaluations, remote user testing, user-centered design, and online surveys.
By the numbers
| 16,500 | participants tested or interviewed face-to-face |
| 850 | projects |
| 300 | consultants in our global network |
| 200 | clients |
| 80 | speaking engagements |
| 25 | countries in which we’ve conducted testing |
| 24 | Fortune 500 clients |
| 10 | years in business |
| 4 | patents |
| 3 | times on Inc 5000 Fastest Growing Companies List (2007-2009) |
| 1 | point of contact for global user research and design |
Product excellence and customer loyalty through usability
Experience, quality, value, global reach and outstanding client services set us apart. User Centric employs no sales staff, yet Fortune 500 companies and other organizations trust us to make their products and services better. We understand clients' needs and the importance of providing positive returns on investment. Client satisfaction is our #1 measure of success: 90% of our revenue comes from repeat business.
Questions?
Interested in additional information about User Centric? Contact us to schedule a conversation to discuss how our experience and industry knowledge can assist with your user experience research and design needs.
Collaboration
Senior staff are heavily involved in all aspects of projects.
Experts
Our consultants have solid educational background and work experience in behavioral sciences, human factors, human-computer interaction and interface design.
Handbook of Global User Research
The Handbook of Global User Research collects insight from user experience professionals in over 20 countries. This book is a must-read for professionals working on global research projects. More Info
